To enable an agent to send messages to a specific Slack channel, you need to
include the channel ID in the agent’s system message or request.
1
Open channel details
Click on the channel name at the top of your Slack window

2
Locate Channel ID
Scroll down in the channel details and at the bottom of the details, you’ll
find the Channel ID

C04RXXXXX
Channel IDs always start with ‘C’ followed by a combination of numbers and
letters.