To enable an agent to send messages to a specific Slack channel, you need to include the channel ID in the agent’s system message or request.

Finding your Slack channel ID is a straightforward process:

1

Open channel details

Click on the channel name at the top of your Slack window

2

Locate Channel ID

Scroll down in the channel details and at the bottom of the details, you’ll find the Channel ID

For example, a channel ID might look like: C04RXXXXX

Channel IDs always start with ‘C’ followed by a combination of numbers and letters.

Integration SetupIntercom Admin ID