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Invicta AI integrates with HubSpot, allowing your AI agents to respond to incoming messages and new conversation threads in HubSpot. This integration enables automated responses and workflow initiation based on HubSpot activities.
Integrations required. Learn how to set up.

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Available Triggers

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Hubspot Incoming Message Trigger

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Trigger Description

The incoming message trigger activates when a new message is received in HubSpot, allowing your AI agents to process and respond to customer inquiries automatically.

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Trigger Conditions

  • The message direction must be ‘INCOMING’
  • The user must have at least one AI agent with the ‘hubspot-incoming-message’ trigger enabled

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Event Data

The event data is passed to the AI agent as a single string in the following format: threadId:[conversationsThreadId] channelId: [channelId] channelAccountId: [channelAccountId] [text]

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Hubspot New Thread Trigger

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Trigger Description

The new thread trigger activates when a new conversation thread is created in HubSpot, allowing your AI agents to initiate workflows or responses for new conversations.

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Trigger Conditions

  • The first message in the thread must have a direction of ‘INCOMING’
  • The user must have at least one AI agent with the ‘hubspot-new-thread’ trigger enabled

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Event Data

The new thread trigger internally uses the incoming message trigger to process the first message in the thread.