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Available Triggers
| Trigger ID | Description |
|---|---|
| Hubspot Incoming Message | Activates when a new incoming message is received in HubSpot |
| Hubspot New Thread | Activates when a new conversation thread is created in HubSpot |
Hubspot Incoming Message Trigger
Trigger Description
The incoming message trigger activates when a new message is received in HubSpot, allowing your AI agents to process and respond to customer inquiries automatically.Trigger Conditions
- The message direction must be ‘INCOMING’
- The user must have at least one AI agent with the ‘hubspot-incoming-message’ trigger enabled
Event Data
| Field | Type | Description |
|---|---|---|
| conversationsThreadId | String | The ID of the HubSpot conversation thread |
| channelId | String | The ID of the channel where the message was received |
| channelAccountId | String | The ID of the account associated with the channel |
| text | String | The content of the incoming message |
| createdAt | String | The timestamp when the message was created |
The event data is passed to the AI agent as a single string in the following
format:
threadId:[conversationsThreadId] channelId: [channelId] channelAccountId: [channelAccountId] [text]Hubspot New Thread Trigger
Trigger Description
The new thread trigger activates when a new conversation thread is created in HubSpot, allowing your AI agents to initiate workflows or responses for new conversations.Trigger Conditions
- The first message in the thread must have a direction of ‘INCOMING’
- The user must have at least one AI agent with the ‘hubspot-new-thread’ trigger enabled
Event Data
| Field | Type | Description |
|---|---|---|
| threadId | String | The ID of the newly created HubSpot conversation thread |
| messages | Array | An array of messages in the thread, with at least one incoming message |
The new thread trigger internally uses the incoming message trigger to process
the first message in the thread.