Invicta AI integrates with HubSpot, allowing your AI agents to respond to incoming messages and new conversation threads in HubSpot. This integration enables automated responses and workflow initiation based on HubSpot activities.

Available Triggers

Trigger IDDescription
Hubspot Incoming MessageActivates when a new incoming message is received in HubSpot
Hubspot New ThreadActivates when a new conversation thread is created in HubSpot

Hubspot Incoming Message Trigger

Trigger Description

The incoming message trigger activates when a new message is received in HubSpot, allowing your AI agents to process and respond to customer inquiries automatically.

Trigger Conditions

  • The message direction must be ‘INCOMING’
  • The user must have at least one AI agent with the ‘hubspot-incoming-message’ trigger enabled

Event Data

FieldTypeDescription
conversationsThreadIdStringThe ID of the HubSpot conversation thread
channelIdStringThe ID of the channel where the message was received
channelAccountIdStringThe ID of the account associated with the channel
textStringThe content of the incoming message
createdAtStringThe timestamp when the message was created

The event data is passed to the AI agent as a single string in the following format: threadId:[conversationsThreadId] channelId: [channelId] channelAccountId: [channelAccountId] [text]

Hubspot New Thread Trigger

Trigger Description

The new thread trigger activates when a new conversation thread is created in HubSpot, allowing your AI agents to initiate workflows or responses for new conversations.

Trigger Conditions

  • The first message in the thread must have a direction of ‘INCOMING’
  • The user must have at least one AI agent with the ‘hubspot-new-thread’ trigger enabled

Event Data

FieldTypeDescription
threadIdStringThe ID of the newly created HubSpot conversation thread
messagesArrayAn array of messages in the thread, with at least one incoming message

The new thread trigger internally uses the incoming message trigger to process the first message in the thread.