Trigger Docs
Intercom triggers
Intercom triggers allow AI agents to respond automatically to events within the Intercom platform.
Integration required. Learn how to set up.
List of Available Triggers
| Trigger Name | Description |
|---|---|
| Intercom New Message | Activates AI agents when a new message is received in Intercom |
Intercom New Message
-
Description:
Activates AI agents when a new message arrives in Intercom, enabling automated handling of customer messages. -
Trigger Conditions:
- Fires on new user-initiated messages
- Requires valid user data (userId and username)
- Event Data:
| Name | Required | Type | Description |
|---|---|---|---|
| conversation | Yes | Object | Details about the conversation event |
| user | Yes | Object | User details (userId and username) |
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