To enable an agent to send messages through Intercom, you need to include the admin ID in the agent’s system message or request. The agent will send messages on behalf of the admin whose ID is used.

Finding your Intercom Admin ID is a simple process:

1

Check URL in Your Inbox

Navigate to “Your Inbox” in Intercom. Look at the URL in your browser - your Admin ID is the number that appears after “admin/” in the URL path.

For example, an admin ID might look like: 1234567