To enable an agent to send messages through HubSpot, you need to include the Sender Actor ID in the agent’s system message or request. The agent will send messages on behalf of the actor whose ID is used.

Finding your HubSpot Sender Actor ID is a simple process:

1

Access Profile Settings

Click on your organization name in the top right corner.

2

Navigate to Profile & Preferences

Select “Profile & Preferences” from the dropdown menu.

3

Access User Settings

In the Settings page, locate “Users & Teams” under Account Management in the sidebar. Select the user on whose behalf the messages should be sent.

4

Locate Sender Actor ID

The Sender Actor ID will be visible in the URL after “user/” as a number.

When using the Sender Actor ID, you must include it in the format “A-[NUMBER]” (where A stands for actor) in the system message for the tool to work properly.

For example, if your ID is 123456, you would use: A-123456

Intercom Admin IDOverview