Triggers in Invicta AI enable agents to process requests automatically based on predefined conditions, without requiring manual user input. This feature component allows AI Agents to function autonomously, respond to events, and execute tasks proactively without constant human oversight.

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How Triggers Work

When a trigger condition is met, it sends a message to the associated agent. The agent then processes this message similarly to how it handles user inputs in the ChatUI, capable of generating responses, using tools, or invoking AI teammates as needed.
Most triggers send the agent a message specified in the trigger’s content (e.g., email or message content). However, some triggers like “Scheduler” send a predefined instruction to the agent.

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Available Triggers

Invicta AI offers a range of triggers to automate various workflows:
Trigger NameDescription
SchedulerExecutes tasks at specified times or intervals
WebhookResponds to HTTP POST requests, enabling integration with external services
Gmail Mail ReceivedActivates when a new email is received in a Gmail account
Outlook Mail ReceivedActivates when a new email is received in an Outlook account
HubSpot Incoming MessagesResponds to new messages or events in HubSpot CRM
Intercom New MessageActivates when a new message is received in Intercom

Basic Triggers

Includes Scheduler and Webhook triggers for time-based and event-driven automation.

Email Triggers

Triggers for Gmail and Outlook to automate email-based workflows.

HubSpot Triggers

Automate actions based on HubSpot CRM events and incoming messages.

Intercom Triggers

Automate responses to customer messages and events in Intercom.

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Monitoring Trigger-Initiated Threads

Threads initiated by triggers appear in the sidebar’s thread list.
Unread threads are indicated by a white dot next to the thread title. Opening the thread marks it as read and removes the dot.
Trigger-Initiated Threads in Sidebar

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Pausing Triggers

Users have the ability to pause and resume agent triggers as needed:
  1. Locate the agent’s trigger within the chat UI on the right-hand side.
  2. Click on the trigger to toggle between paused and live states.
When a trigger is paused, the agent will not respond to that specific trigger until it is reactivated.
Each trigger has a colored bubble next to it:
  1. Green bubble: The trigger is live and active. 2. Red bubble: The trigger is paused and inactive.
Trigger Pause

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Suggesting New Triggers

To suggest new triggers for implementation:
  1. Visit our Trigger Suggestion Form.
  2. Fill out the required information.
  3. Submit your suggestion.
Our team reviews submissions daily, and will respond within 30 minutes on workdays.

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Sharing Agents with Triggers

When sharing an agent that has a trigger function:
  • Other users cannot directly “Chat” with the agent.
  • They can only “Clone” the agent to use it.
An AI agent with a trigger function that is closed source (not clonable by others) can only be private. To share such an agent, either make it open source (clonable) or remove the trigger function.
By leveraging triggers, you can create more responsive and autonomous AI agents, capable of handling complex workflows without constant manual intervention. This autonomy allows your AI workforce to operate continuously, responding to events and executing tasks around the clock, significantly enhancing operational efficiency and responsiveness in your organization.