Email & Communication Tools

Email & Communication tools enable AI Agents to interact through various communication channels including email (Gmail, Outlook), messaging platforms (Slack), and customer communication tools (Intercom, Hubspot).

​

Available Tools

Tool Name	Platform	Description
Send Email	Gmail	Sends new emails via Gmail
Reply to Email	Gmail	Replies to existing email threads in Gmail
Send Email	Outlook	Sends new emails via Outlook
Reply to Email	Outlook	Replies to existing email threads in Outlook
Send Message	Intercom	Sends messages in Intercom conversations
Send Thread Message	Hubspot	Sends messages in Hubspot conversation threads
Send Message	Slack	Sends messages to Slack channels

​

Gmail Tools

​

Send Email (Gmail)

Description: Allows sending new emails through Gmail with support for CC and BCC recipients.

System Tool ID: gmail_send_message

Arguments:

Name	Required	Type	Description
to_emails	Required	string[]	Array of recipient email addresses
subject	Required	string	Email subject line
body	Required	string	Email content
cc_emails	Optional	string[]	Carbon copy recipients
bcc_emails	Optional	string[]	Blind carbon copy recipients

​

Reply to Email (Gmail)

Description: Enables replying to existing email threads in Gmail while maintaining conversation context.

System Tool ID: gmail_reply_message

Arguments:

Name	Required	Type	Description
to_emails	Required	string[]	Array of recipient email addresses
subject	Required	string	Must match original email subject
body	Required	string	Reply content
threadId	Required	string	Gmail conversation thread ID
message_id	Required	string	Original message ID (format: <MESSAGE_ID@domain.com>)
cc_emails	Optional	string[]	Carbon copy recipients
bcc_emails	Optional	string[]	Blind carbon copy recipients

​

Outlook Tools

​

Send Email (Outlook)

Description: Sends new emails through Microsoft Outlook with CC and BCC capabilities.

System Tool ID: outlook_send_message

Arguments:

Name	Required	Type	Description
to_emails	Required	string[]	Array of recipient email addresses
subject	Required	string	Email subject line
body	Required	string	Email content
cc_emails	Optional	string[]	Carbon copy recipients
bcc_emails	Optional	string[]	Blind carbon copy recipients

​

Reply to Email (Outlook)

Description: Replies to existing email threads in Microsoft Outlook.

System Tool ID: outlook_reply_to_message

Arguments:

Name	Required	Type	Description
to_emails	Required	string[]	Array of recipient email addresses
body	Required	string	Reply content
last_message_id	Required	string	ID of the message being replied to
cc_emails	Optional	string[]	Carbon copy recipients
bcc_emails	Optional	string[]	Blind carbon copy recipients

​

Messaging Platform Tools

​

Send Message (Intercom)

Description: Sends messages in Intercom conversations as a specified admin user.

System Tool ID: intercom_send_message

Arguments:

Name	Required	Type	Description
admin_id	Required	string	Intercom User ID of the sender
conversation_id	Required	string	Intercom conversation identifier
body	Required	string	Message content

​

Send Thread Message (Hubspot)

Description: Sends messages in Hubspot conversation threads.

System Tool ID: hubspot_send_thread_message

Arguments:

Name	Required	Type	Description
threadId	Required	string	Hubspot thread identifier
channelId	Required	string	Channel identifier
channelAccountId	Required	string	Channel account identifier
subject	Required	string	Message subject
senderActorId	Required	string	Sender’s actor ID
text	Required	string	Message content

​

Send Message (Slack)

Description: Sends messages to specified Slack channels.

System Tool ID: slack_send_message

Arguments:

Name	Required	Type	Description
channel_id	Required	string	Slack channel identifier
text	Required	string	Message content