> ## Documentation Index
> Fetch the complete documentation index at: https://info.invictai.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom triggers

Intercom triggers allow AI agents to respond automatically to events within the Intercom platform.

<Note>
  Integration required. [Learn how to set up.](/how-to/integration-setup)
</Note>

## List of Available Triggers

| Trigger Name         | Description                                                    |
| -------------------- | -------------------------------------------------------------- |
| Intercom New Message | Activates AI agents when a new message is received in Intercom |

### Intercom New Message

* **Description:**\
  Activates AI agents when a new message arrives in Intercom, enabling automated handling of customer messages.

* **Trigger Conditions:**

  * Fires on new user-initiated messages
  * Requires valid user data (userId and username)

* **Event Data:**

| Name         | Required | Type   | Description                          |
| ------------ | -------- | ------ | ------------------------------------ |
| conversation | Yes      | Object | Details about the conversation event |
| user         | Yes      | Object | User details (userId and username)   |

<Card title="Explore Intercom Tools" icon="wrench" href="/tools/email-&-communication-tools#send-message-intercom">
  Discover tools for AI agents to interact with Intercom
</Card>